Some parents have experienced issues updating their child's details because they are trying to enter their own email address on their child's record. For the RFU Player Registration, we require only Name, DOB and Address.

DO NOT ENTER AN EMAIL ADDRESS, because ...

Email addresses have to be unique to every member record, so attempting to enter your email address for your child WILL result in an error and you will not be able to save the record
Even if your child has their own email address, they are no permitted to register on Pitchero until they are 14 years old
Furthermore, if you allow your child to register their own account, then as a parent you will no longer have control of their membership details!

Thank you for registering on Pitchero.

As you know this is a new process for us this season, and thus far the feedback from members has been positive, however we are still learning!

There is a slight disconnect with the registration process, in that that the standard member fields set by Pitchero aren’t included on the club membership form (which you complete as part of the payment process). Unfortunately we can only include our custom club fields to the payment form, so we need you to provide us with some further information for your players (and for yourself if you are also a senior player). Some of you may have done this already.

It should only take you a couple of minutes; however you do need to do it on the website rather than the app.

Login to www.nosrfc.com
Go to My Account
Go to Settings
You should see My Details with a tab for yourself and one for (each of) your child(ren)
Click on your child’s tab and complete the fields presented to you as these are required for RFU Player Registration: Name, Gender, Date of Birth and Address.
Click on Save Changes
Repeat this for any other children.

With regards to the custom fields you completed on the payment form, you can view these on the Membership page which is available on the top row of tabs within your profile.

Click on Membership
(You might have to select Northampton Old Scouts if you are registered with other sports clubs)
You will see a tab for yourself and each of your children.
Click on your child’s name
Click on View Membership Information
Ensure all the fields are completed (with the exception of Medical Conditions – leave this blank if there are none as this is printed on the RFU ID Card)

You can update this information at any time during the season.

If you need any further guidance on this, please contact Rachel Holliday through the Pitchero Club app or website.

Thanks for your support!